Did you ever consider that people might resist,

not because they don't buy into the change,

but because they have too many changes to make?

If you don't know who might resist and why, you can't address their issues.

R = q/r

What if?

• you saw your people make the change more quickly?
  

• you saw less unproductive energy along the way?
  

• you obtained a higher level of improvement than otherwise?
  

• you actually sustained the behaviors you sought when you justified your changes?
  

The Results (R) of a change

are equal to the quality of your solution (q)

divided by people’s resistance (r)

to the change.

ECM focuses on reducing the resistance (r) so that you get improved results.

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